Comcast searches Twitter for customers in need

Friday, July 11th, 2008 by Griffin Hammond

I read this Boston Globe article about customer complaints in social media, and one story caught my attention: When C.C. Chapman noticed a blemish in his high-definition television's reception during the NBA playoffs recently, he blasted a quick gripe about Comcast into the online ether, using the social network Twitter. Minutes later, ...

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Tagged with Boston Globe, Comcast, Compete, Google, Plurk, Summize, Twitter