I read this Boston Globe article about customer complaints in social media, and one story caught my attention:
When C.C. Chapman noticed a blemish in his high-definition television's reception during the NBA playoffs recently, he blasted a quick gripe about Comcast into the online ether, using the social network Twitter.
Minutes later, ...
When I joined Facebook, it was still thefacebook.com, so I've used it long enough to become completely enamored by everything it has evolved into. So until now, I never bothered to explore the rest of the social networking realm. This week, to broaden my social media horizons, I joined two ...
